Shipping & delivery

Every FARAYA coat leaves our atelier the way it was made: with care. From the moment your order is placed to the moment it reaches your door, each step is handled by our team and tracked from start to finish. Complimentary delivery Standard delivery is complimentary on every order. There is no minimum and no hidden fee. Delivery times Orders are delivered Monday to Friday, between 8 am and 7 pm. Place your order by Tuesday to receive it by Friday at the latest. Orders placed after Tuesday are delivered the following week. We deliver throughout the Americas. Orders to Canada arrive within 3 days. Orders elsewhere in the Americas take 7 to 10 days. Delivery dates are estimates and may vary during holidays or severe winter weather. Prepared by hand Before it ships, every coat is inspected by our team for finish, lining and closures. It is then steamed and packed in a reinforced box to protect its shape during transport. Every FARAYA coat comes with its garment bag, its hanger and its bag. Tracking your order As soon as your coat leaves our atelier, you will receive a confirmation email with your tracking number. You can follow your delivery at every step. Pre-orders Some pieces are made in limited numbers and offered on pre-order. The estimated shipping date is shown on the product page and confirmed by email when your order is placed. A problem with your delivery? If your parcel arrives damaged or does not arrive within the expected time, contact us within 48 hours at farayacoats@gmail.com with your order number. We will take care of it personally. Questions Our client care team answers Monday to Friday. Write to us at farayacoats@gmail.com.