Returns & exchanges

A FARAYA coat is an investment, and we want you to be certain of it. If your piece is not exactly what you hoped for, we are here to help. Our policy We accept returns and exchanges within 7 days of delivery on any coat that is: Unworn, unaltered and in its original condition Returned with all security tags and labels still attached Sent back in its original packaging, with its garment bag, its hanger and its bag Each coat is inspected on arrival at our atelier. Pieces that show signs of wear, perfume, makeup or alteration cannot be accepted. Exchanges Would you prefer another size or another piece? We will gladly arrange an exchange, subject to availability. Since our coats are made in limited numbers, we recommend contacting us as soon as possible. How to start a return Email farayacoats@gmail.com within 7 days of delivery with your order number, the piece you are returning and whether you would like a refund or an exchange. Our client care team will confirm your request and send you the return address and instructions. Pack the coat carefully in its original packaging, with all tags attached. Ship it through the carrier of your choice with a tracking number, and send us the tracking number by email. Return shipping Return shipping costs are the responsibility of the client. We recommend a tracked and insured service: FARAYA cannot be held responsible for parcels lost or damaged on their way back to us. Refunds Once your coat is received and inspected, we will confirm by email. Refunds are issued to the original payment method. Original delivery fees, if any, are not refundable. Care after purchase Our relationship does not end at delivery. For any question about the fit, care or storage of your coat, our client care team is available at farayacoats@gmail.com.